Privacy Policy

Data Controller Information

SignalPilot d.o.o. (Registration Number: 754612835) is the data controller responsible for your personal data. We are based at Branimirova ulica 79, 20325 Dubrovnik, Croatia. For any privacy-related enquiries, you can contact us at privacy@signalpilot.pro or by telephone at +385 20 787 7845.

Data We Collect

The data we collect depends on how you interact with our services. We may collect personal information including your name, email address, telephone number, company details, and payment information when you use our FinTech platform or contact us for support. We also automatically collect technical information such as your IP address, browser type, and usage patterns to improve our services and ensure security.

When you visit our website, we collect information about your browsing behaviour through cookies and similar technologies. This includes pages visited, time spent on our site, and interactions with our content. For business clients using our platform, we may also collect transaction data, financial information, and other business-related data necessary to provide our services.

How We Use Your Information

We use your personal data to provide, maintain, and improve our FinTech services. This includes processing transactions, managing your account, providing customer support, and ensuring the security of our platform. We use of your data is based on legitimate business interests, contractual necessity, or your explicit consent where required by law.

Your information helps us personalise your experience, send important service updates, and comply with legal and regulatory requirements. We may also use aggregated, anonymised data for research and development purposes to enhance our platform capabilities and develop new features that benefit our users.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses both first-party and third-party cookies. Essential cookies are necessary for the basic functionality of our website, while optional cookies help us understand user behaviour and improve our services. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, processing payments, or providing customer support. These partners are contractually bound to protect your data and use it only for the purposes we specify.

We may also disclose your information when required by law, to protect our rights and safety, or in connection with a business transaction such as a merger or acquisition. In all cases, we ensure appropriate safeguards are in place to protect your privacy rights.

Data Security

We implement robust security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security assessments, and employee training on data protection principles.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We continuously monitor and update our security practices to address emerging threats and maintain the highest standards of data protection.

Your Rights

Under GDPR and Croatian data protection laws, you have several rights regarding your personal data. You have the right to access, rectify, or erase your personal information, as well as the right to restrict or object to certain processing activities. You also have the right to data portability and the right to withdraw consent where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us at privacy@signalpilot.pro. We will respond to your request within one month and may require verification of your identity to protect your personal information. If you are not satisfied with our response, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency.

International Data Transfers

As a European company, we primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. For business clients, we may retain transaction records and account information for up to seven years to comply with financial regulations. Marketing data is typically retained for three years unless you opt out earlier.

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention schedule and applicable legal requirements.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last modified" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or our data protection practices, please contact us: